Archive | eCommerce

Welcome a new blog to the ChannelAdvisor family…Amazon Strategies!

Hey everyone – Scot Wingo here.  I’m excited to announce CSE Strategies readers know that we’ve added a new sister blog to our family – Amazon Strategies.  We’ll be covering selling on Amazon, which we think of as a marketplace @ CA, in detail.

I mention this on the CSE strategies blog because we will be covering something we’re getting pretty excited about at Amazon that is really more a CSE than a marketplace – ProductAds.  We’ll be sure to cross-post those topics here so you don’t miss them in the first 30 days, but after that you’re on your own, so be sure to subscribe to that feed if you are interested in all things Amazon.
So to recap the various areas you can read ChannelAdvisor’s thoughts on ecommerce channels:
  • eBay Strategies - News, analysis and strategies for optimizing your sales on eBay.
  • Amazon Strategies - Our newest blog, focused on advanced amazon strategies for ProMerchant, ProductAds, FBA, CBA, etc.
  • CSE Strategies - Everything related to Comparison Shopping Engines.  There’s more coming in 2009 for CSEs than any time I’ve seen in the last year – stay tuned here.
  • SearchMarketing.com - We have a team of paid-search geniuses at ChannelAdvisor that spend day and night optimizing search marketing campaigns for hundreds of top retailers.
  • Blog.channeladvisor.com - Product-related thoughts from some of our top engineers, product managers and services folks at ChannelAdvisor.
  • Strategy and Support Center  - For our customers, we provide even more in-depth strategy and channel details in the SSC (new beta is out check it out!)   

Oh yeah – almost forgot – we’re kicking off Amazon Strategies with a post that is intented to answer the FAQ we keep getting: How big is Amazon Prime?   You can go direct to that post here.


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Shopping.com Introduces Tiered CPC Pricing and Variable Logo Rates

Making good on their February promises, Shopping.com announced via email this evening price changes that will take effect this Friday, May 15. The announcement consists of three parts:

1. Tiered CPC Rates

  • What is it?  Shopping.com has broken down every category into at least two product price tiers (a handful will have three). For example, the clothing category has three tiers/rates: Products priced under $25 ($0.10 CPC), $25 – under $50 ($0.20 CPC), and $50+ ($0.35 CPC).
  • What does it mean?  Merchants with lower priced products who either decided against Shopping.com in the past or are currently filtering those products from their Shopping.com feed need to take another look. Lower CPCs equate to less risk. For a $20 clothing item, if your break even at the current $0.20 rate is at a 2% conversion rate, you can now tolerate a lower conversion rate of 1%, meaning you can incur twice as many clicks before an order is placed. This is a potential game changer for merchants who operate at the lower end of the price range.  The opposite is true for clothing sellers with an average order value all/most products priced above $50. Your rates just went up. The ultimate impact to those merchants will depend on their existing efficiency on Shopping.com (which in recent months has been at the high end of the efficiency scale). It will be interesting to see if this tiered approach creates a "selection vacuum" at the low end of each tier. If a $52 clothing item was successful at$0.20 CPC, it may very well not be at $0.35 (a 75% increase in CPC), so it's possible that products at the lower end of each tier will disappear quickly, especially in the highest tier of the three tiered categories. This reminds me a lot of what happens at the price break points in the eBay world. Since eBay (Shopping.com's parent company) tiers auction insertion fees by starting price, many merchants find it beneficial to drop the price of their items by a few dollars to get under the price break. Similarly, depending on other metrics associated with the item, it might make sense to drop the price of a $50 item to $49.99 on one's website to get the 15 cent lower CPC, even though effects all sales and not just those originating at Shopping.com.

2. Variable Logo Rates:

  • What is it?  Many engines charge a flat rate for merchant logos to appear. This simply changes that pricing structure, allowing the current CPC rate on the item to determine the logo charge. So if you are selling a $20 clothing item (CPC of $0.10), the logo charge is 2 cents per click, but for the $30 item (CPC of $0.20) the logo charge is 5 cents per click.
  • What does it mean?  Again, this favors those selling lower priced items, but there is no bad news for anyone. Since the CPC rate is now based not just on product type (category), but also on product price, the increased efficiency needed to justify the logo cost just got much more realistic at the low end. When considering displaying a CSE logo or any other add-on feature, the simplest way to understand the risk is to compare the cost of the add-on to your current CPC and understand that your conversion rate needs to increase by that same amount for you to break even, assuming your average order value does not change. So if your CPC is $0.30 and the add-on is $0.10 (a 33% increase in cost), your conversion rate needs to increase by 33% as well. Depending on the strength of your brand, this may or may not be realistic (it is possible the AOV could change as well but over time, this tends to stay fairly flat).  It's clear that the folks at Shopping.com thought this through and are trying to make the logo more attractive to merchants of lower CPC products/categories by significantly decreasing the ratio of logo cost to current CPC.

3. International Click Filtering:

  • What is it?  Shopping.com will no longer charge US based merchants for clicks coming from outside the US or Canada.
  • What does it mean? This one is great news for all merchants. Since many US merchants won't ship products to the places where these clicks originate, they represent nothing but bad traffic. Eliminating these clicks/cost from merchant invoices can only help. I'm sure some merchants who want to attract international buyers may question this, but note that this does not prevent international shoppers from clicking, it just stops you from having to pay for those clicks.

Overall, this is very exciting news from Shopping.com. It will likely increase the breadth of their product catalog, mostly at the lower end of the price spectrum, and will probably increase adoption of the logo feature. More than that, this significant change is a further indication that the often stagnant comparison shopping industry is progressing. 

Full announcement below:

Shopping.com is excited to announce 2 new pricing programs, beginning May 15th, that will enable you to add low priced inventory and advertise your brand to millions. This is another step to sustain your cost of sales and profitability.
1.    Introducing Tiered CPC Pricing

We are introducing a tiered pricing model where the CPC rates will be based on the product price in all categories.

This innovative pricing model enables you to advertise low priced items and match consumer demand, while maintaining profit. We recognize some tiers will see an increase nevertheless the methodology we used to develop the tiered pricing model is based on meeting a sustainable cost of sale.
 

Click here to view the new rate card.

2.    Launching Tiered Logo Pricing

Shopping.com is making brand advertising more affordable by changing the logo rate from a flat $0.10 CPC to a tiered cost structure based on the item price. The new rates allow you to economically advertise your brand in front of millions of consumers. These new rates should not exceed 25% of your overall spend.

CPC Rate

New Tiered Logo Rates

<$0.19

$0.02

$0.20-$0.39

$0.05

>$0.40

$0.10

Additionally, we recently completed the full roll-out of our international click filtering program. You will continue to receive international traffic but Shopping.com will not charge you for these clicks, ultimately improving your campaign's conversion to sale.

Learn more on how to take advantage of these new prices and features.

Thank you for your continued business,

Tomer Shoval
Managing Director, Shopping.com US

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What matters most to consumers: free shipping, low prices, or coupons?

David Spitz, ChannelAdvisor’s COO, has a post over on eBay strategies about the popularity of free shipping, coupon/promo codes vs. value pricing.  We thought his use of Google Trends and insights would be of value to CSEStrategies readers as well.  You can read it here.

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Dialing Down MSN Shopping

MSN recently started communicating to active merchants that as of May 2, 2009, all featured store placements and display advertisement inventory on MSN Shopping will be retired. Upon further prodding, we’ve also been told that no gift guides are planned after Mother’s Day. The lack of these elements will certainly lead to a decline in traffic from this long standing engine. However, this is not completely surprising since MSN has clearly been giving much more attention to their Cashback program, which was recently merged with the Live Product Submit program at search.live.com/products.

MSN will likely continue to accept MSN Shopping feeds, at least for now, since there is revenue associated with them. This feed data is already integrated with the Live Product/Cashback area. I would expect the Live Product/Cashback engine to fully replace the existing MSN Shopping system eventually, but if, when and how this would be executed is still unclear.

This integration/consolidation is a natural step and should eventually make things easier for merchants and consumers alike. One has to wonder what share of clicks the non-Cashback listings are getting on pages with “mixed” offers. It seems pretty clear, though, that the MSN folks have some kinks to work out, as reflected in the dueling Home Depot listings below. Showing both listings is a little questionable to begin with since the Cashback listing seems significantly more likely to get clicked, but the inconsistent “free shipping” details (the Yes vs. No in the second column) are pretty confusing as well. That second listing comes from the PriceGrabber network via MSN Shopping. MSN Shopping also gets product data from Shopping.com, so the consolidation effort involves more than just the multiple MSN sources, but external sources as well.

Best of luck to the MSN team on getting this sorted out. I have yet to see any Ciao listings in the mix so it will be interesting to see if they choose to do so, leave Ciao US as-is, or maybe shut it down in the US so they can refocus on Europe.

MSN

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RIP Nahum Sharfman, Founder of Shopping.com

TechCrunch is one of several outlets reporting the untimely death of Nahum Sharfman, founder of Shopping.com, and his wife, Nava.

Condolences to the friends and family of Mr. and Mrs. Sharfman and the entire Shopping.com team in this sad hour.

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Google Product Search Mobile

Google just announced that Product Search listings are now available on iPhones and smartphones that use Google’s Android mobile operating system. I guess lowly Blackberry users like myself will have to wait a bit to take advantage of this.

There is an feeling of deja vu around this announcement since back in 2005, Google rolled out Froogle mobile. Updated technology for sure, but with pretty much the same impact.

There are other comparison shopping services with a mobile focus, such as Frugalytics, Frucall, and Pongr. Frugalytics is a pretty straight-foward CSE experience, but with pages designed for easy mobile browsing. Frucall has some interesting additional features for users, such as phone and SMS options, as well as price alert and “tell a friend” functions. Pongr has a downloadable app for iPhone, Android and Blackberry, as well as SMS and email communication options.

Despite the nice features of some of these sites, it’s hard to think Google doesn’t have an edge in terms of getting traction, even with the current limited support. Since BlackBerry has support for many Google mobile features and is a popular phone choice, it’s seems likely that it will be long before the berry version becomes available.

Anyone want to place bets as to how long before we see a Cashback for Windows Mobile?

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Shopzilla CPC Rate Changes

Shopzilla announced today via an email from VP of Sales, Beth Sterling, a new rate card effective April 28th that includes significant CPC drops in some categories. This is the second major site to drop CPC rates this year, starting with Shopping.com in February. See the new rate card here:

http://merchant.shopzilla.com/oa/resources/us/updated_rate_card.pdf

With the economy as it is, average order values and conversion rates have been suffering lately, resulting in tough times and tough decisions for retailers. It looks like the changes were focused on technology products, with
significant drops for laptops, desktops and digital cameras.
Apparel/shoes/accessories and Home & Garden appear to have seen no
change. Though I recognize merchants in technology categories are
hurting right now, I do think merchants in other categories could use
some relief as well.

As I mentioned when Shopping.com announced their changes, it is very refreshing to see a major CSE such as Shopzilla not only take notice but take action. Kudos to Beth and her team for making these changes.

One important thing to note here. In order to take advantage of the lower CPCs, you will need to go into the Shopzilla merchant interface and lower the bids manually. From the email:

To take advantage of
these changes, please log in to the
bidding tool
via the Shopzilla Business Services site. We will not
automatically place or change bids on your behalf.”

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Return of the…Feed Doctor

I know, I know, you were probably expecting some obvious Star Wars reference. Well, don’t be disappointed…

…because the Feed Doctor is back, and over at the ChannelAdvisor Blog he’s written a little preview of a fantastic new business rule that both extracts pre-set elements from a list and strips out particular characters.

But he says it better than I ever will. Go check out “The Feed Doctor Returns” at the ChannelAdvisor Blog.

written by Scott Hurff — scott dot hurff at channeladvisor dot com

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The New AOL Shopping is Hungry for Data Feeds

There have been several reports recently about AOL Shopping’s site changes and new recession-friendly features. We noticed traffic increases from AOL’s new focus on coupons (which like their product listings is powered by PriceGrabber) about a month ago, but it wasn’t until the last week or so where we began to understand the impact AOL’s changes will have on merchants going forward.

In addition to the site changes, AOL is launching a new program that involves accepting direct feeds from merchants. This data will only power their new storefronts like this one and not the search results (still powered by PriceGrabber), but it is pretty clear this is an opportunity for additional exposure that all merchants should investigate. Pricing is CPC. ChannelAdvisor will be supporting this new opportunity soon.

In addition, since the AOL coupon area is driving more traffic be sure your PriceGrabber coupon URLs have tracking on them so you can see the activity associated with such clicks. They are subject to CPC rates just like product listings themselves.

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Talking CSE Strategy with Kelkoo, Ciao and eConsultancy at Catalyst UK

Today at ChannelAdvisor’s Catalyst UK conference, Dan Burnam from ChannelAdvisor moderated a panel featuring two of the UK/EU’s top CSEs and eConsultancy. The panel included:
  • Llloyd Price – Marketing Director – kelkoo
  • Tom Hyde – Temamleader eCommerce UK – Ciao
  • Linus Gregoriadis, Research Director- eConsultancy
  •   


Here are some interesting tidbits I got from the session:

 

Social marketing
  • Kelkoo are interested in social media, but not sure about how to make it work given that CSEs are at the end of the buying cycle and social media is frequently very early. 
  • Ciao wall application on facebook   

How to get the most out of your channel
  • Kelkoo – the datafeed is the best place to focus on quality. That’s what shows up on the site, so focus on the feed.
  • Ciao has lots of tools for the retailer to help them add/drive user reviews, so using them helps and datafeeds are important too.
  • Linus – Make sure you are using a system that tells you exactly what each channel is driving and costs so you can manage things closely.


 
How do you feel about Google coming onto your turf with Google Product Search?
  • Kelkoo – we love it. We don’t see it as a threat.  What they’ve really done is just have some basic results.  If I’m a retailer, and I’m getting free traffic from GPS, I can invest that into more paid offerings, so we see it as a positive.
  • Ciao – Ciao reviews are frequently pulled in by Google so our retailers actually get traffic from it which we enjoy.
  • Linus – 2/3 of retailers are using GPS.  So I say to retaiers to definitely use this channel!

 
 
Q: Retailers want CPA, reduces risk.  Engines like CPC. Which do you prefer / are you focused on?

  • Ciao – we like CPC because it’s transparent and easily to monitor vs. CPA.  It’s working. Are looking at hybrid models, but find CPC is superior.
  • Kelkoo – Focused on CPC

 
 
Q: What’s the rest of the year going to hold for the economy and ecommerce as a whole?

  • Ciao – UK retail climate is ok because the share of offline will continue to grow.  Recommendations are going to be very essential to make sure you are in front of consumers.
  • Kelkoo – Everyone focused on smaller items, ‘treats’, but not high-end.  Retailers focusing on women which plays to our demographic.
  • eConsultancy – There are lots of opportunities online still, so focus on those vs. the few people not shopping.  More retailers are doing well focusing on customer service. Twitter is an interesting example of how the savvy merchant can get aboard it as a customer service.  Also focus on customer retention, optimize it.

 
Audience Q&A 

The area of generating feeds is a dark art.  For example yesterday we did 200 sales last month on GPS, only 40 on Kelkoo.  Why can’t you help us, the retailer, optimize for your site to get good position?

  • econsultancy – Amongst retailers, many aren’t even using the channel yet.  Some are doing really basic stuff. Others are really pushing the envelope.  Companies like ChannelAdvisor, with ShoppingAdvisor, can help you not only bridge that gap, but give you the software to implement it.
  • Kelkoo – we work best when a retailer shares their sales data with us.  We can’t just push back to the retailer, it needs to be a shared process.  We can share keywords that are working too. Focus on pre-orders, we’re seeing lots of demand there.  Test CSEs for demand.  use Google Trends data too.  Keywords that convert on google will tend to work well for us too (in your title).
  • Ciao – Transparency is the key. We work with retailers constantly to improve conversions and get the most from their investment.

 
Do you take a feed or include eBay or Amazon?

  • Ciao – we only include eBay as backfill.
  • Kelkoo – We do support eBay/Amazon, we don’t get a lot of feedback that they are duplicate and/or have different pricings.

 
Coming at this as a consumer, can you tell me what are the benefits using your sites?  I usually get frustrated with CSEs.  How will you improve the customer experience?
 

  • Ciao – At Ciao we have an emphasis on providing tons of information.  We list things from least to most expensive so you don’t have to resort.  if you want a panasonic laptop, we have tons of reviews along with the retailers offering that product.  We include total information on availability, S+H, etc.
  • Kelkoo – We are more like window shopping – we help give you inspiration.  

 
ChannelAdvisor question – Do you allow us to upload all the google product search items?
 
Yes, we do that today with templates.

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