Posted on 21 May 2009
David Spitz, ChannelAdvisor’s COO, has a post over on eBay strategies about the popularity of free shipping, coupon/promo codes vs. value pricing.  We thought his use of Google Trends and insights would be of value to CSEStrategies readers as well.  You can read it here.
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Posted on 21 May 2009
MSN recently started communicating to active merchants that as of May 2, 2009, all featured store placements and display advertisement inventory on MSN Shopping will be retired. Upon further prodding, we’ve also been told that no gift guides are planned after Mother’s Day. The lack of these elements will certainly lead to a decline in traffic from this long standing engine. However, this is not completely surprising since MSN has clearly been giving much more attention to their Cashback program, which was recently merged with the Live Product Submit program at search.live.com/products.
MSN will likely continue to accept MSN Shopping feeds, at least for now, since there is revenue associated with them. This feed data is already integrated with the Live Product/Cashback area. I would expect the Live Product/Cashback engine to fully replace the existing MSN Shopping system eventually, but if, when and how this would be executed is still unclear.
This integration/consolidation is a natural step and should eventually make things easier for merchants and consumers alike. One has to wonder what share of clicks the non-Cashback listings are getting on pages with “mixed” offers. It seems pretty clear, though, that the MSN folks have some kinks to work out, as reflected in the dueling Home Depot listings below. Showing both listings is a little questionable to begin with since the Cashback listing seems significantly more likely to get clicked, but the inconsistent “free shipping” details (the Yes vs. No in the second column) are pretty confusing as well. That second listing comes from the PriceGrabber network via MSN Shopping. MSN Shopping also gets product data from Shopping.com, so the consolidation effort involves more than just the multiple MSN sources, but external sources as well.
Best of luck to the MSN team on getting this sorted out. I have yet to see any Ciao listings in the mix so it will be interesting to see if they choose to do so, leave Ciao US as-is, or maybe shut it down in the US so they can refocus on Europe.
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Posted on 21 May 2009
TechCrunch is one of several outlets reporting the untimely death of Nahum Sharfman, founder of Shopping.com, and his wife, Nava.
Condolences to the friends and family of Mr. and Mrs. Sharfman and the entire Shopping.com team in this sad hour.
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Posted on 21 May 2009
Google just announced that Product Search listings are now available on iPhones and smartphones that use Google’s Android mobile operating system. I guess lowly Blackberry users like myself will have to wait a bit to take advantage of this.
There is an feeling of deja vu around this announcement since back in 2005, Google rolled out Froogle mobile. Updated technology for sure, but with pretty much the same impact.
There are other comparison shopping services with a mobile focus, such as Frugalytics, Frucall, and Pongr. Frugalytics is a pretty straight-foward CSE experience, but with pages designed for easy mobile browsing. Frucall has some interesting additional features for users, such as phone and SMS options, as well as price alert and “tell a friend” functions. Pongr has a downloadable app for iPhone, Android and Blackberry, as well as SMS and email communication options.
Despite the nice features of some of these sites, it’s hard to think Google doesn’t have an edge in terms of getting traction, even with the current limited support. Since BlackBerry has support for many Google mobile features and is a popular phone choice, it’s seems likely that it will be long before the berry version becomes available.
Anyone want to place bets as to how long before we see a Cashback for Windows Mobile?
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Posted on 21 May 2009
Shopzilla announced today via an email from VP of Sales, Beth Sterling, a new rate card effective April 28th that includes significant CPC drops in some categories. This is the second major site to drop CPC rates this year, starting with Shopping.com in February. See the new rate card here:
http://merchant.shopzilla.com/oa/resources/us/updated_rate_card.pdf
With the economy as it is, average order values and conversion rates have been suffering lately, resulting in tough times and tough decisions for retailers. It looks like the changes were focused on technology products, with
significant drops for laptops, desktops and digital cameras.
Apparel/shoes/accessories and Home & Garden appear to have seen no
change. Though I recognize merchants in technology categories are
hurting right now, I do think merchants in other categories could use
some relief as well.
As I mentioned when Shopping.com announced their changes, it is very refreshing to see a major CSE such as Shopzilla not only take notice but take action. Kudos to Beth and her team for making these changes.
One important thing to note here. In order to take advantage of the lower CPCs, you will need to go into the Shopzilla merchant interface and lower the bids manually. From the email:
“To take advantage of
these changes, please log in to the
bidding tool via the Shopzilla Business Services site. We will not
automatically place or change bids on your behalf.”
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Posted on 21 May 2009
I know, I know, you were probably expecting some obvious Star Wars reference. Well, don’t be disappointed…
…because the Feed Doctor is back, and over at the
ChannelAdvisor Blog he’s written a little preview of a fantastic new business rule that both extracts pre-set elements from a list and strips out particular characters.
written by Scott Hurff — scott dot hurff at channeladvisor dot com
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Posted on 21 May 2009
There have been several reports recently about AOL Shopping’s site changes and new recession-friendly features. We noticed traffic increases from AOL’s new focus on coupons (which like their product listings is powered by PriceGrabber) about a month ago, but it wasn’t until the last week or so where we began to understand the impact AOL’s changes will have on merchants going forward.
In addition to the site changes, AOL is launching a new program that involves accepting direct feeds from merchants. This data will only power their new storefronts like this one and not the search results (still powered by PriceGrabber), but it is pretty clear this is an opportunity for additional exposure that all merchants should investigate. Pricing is CPC. ChannelAdvisor will be supporting this new opportunity soon.
In addition, since the AOL coupon area is driving more traffic be sure your PriceGrabber coupon URLs have tracking on them so you can see the activity associated with such clicks. They are subject to CPC rates just like product listings themselves.
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Posted on 21 May 2009
Today at ChannelAdvisor’s Catalyst UK conference, Dan Burnam from ChannelAdvisor moderated a panel featuring two of the UK/EU’s top CSEs and eConsultancy. The panel included:
- Llloyd Price – Marketing Director – kelkoo
- Tom Hyde – Temamleader eCommerce UK – Ciao
- Linus Gregoriadis, Research Director- eConsultancy
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Here are some interesting tidbits I got from the session:
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Social marketing
- Kelkoo are interested in social media, but not sure about how to make it work given that CSEs are at the end of the buying cycle and social media is frequently very early.Â
- Ciao wall application on facebook  Â
How to get the most out of your channel
- Kelkoo – the datafeed is the best place to focus on quality. That’s what shows up on the site, so focus on the feed.
- Ciao has lots of tools for the retailer to help them add/drive user reviews, so using them helps and datafeeds are important too.
- Linus – Make sure you are using a system that tells you exactly what each channel is driving and costs so you can manage things closely.
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How do you feel about Google coming onto your turf with Google Product Search?
- Kelkoo – we love it. We don’t see it as a threat. Â What they’ve really done is just have some basic results. Â If I’m a retailer, and I’m getting free traffic from GPS, I can invest that into more paid offerings, so we see it as a positive.
- Ciao – Ciao reviews are frequently pulled in by Google so our retailers actually get traffic from it which we enjoy.
- Linus – 2/3 of retailers are using GPS. Â So I say to retaiers to definitely use this channel!
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Q: Retailers want CPA, reduces risk. Â Engines like CPC. Which do you prefer / are you focused on?
- Ciao – we like CPC because it’s transparent and easily to monitor vs. CPA. Â It’s working. Are looking at hybrid models, but find CPC is superior.
- Kelkoo – Focused on CPC
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Q: What’s the rest of the year going to hold for the economy and ecommerce as a whole?
- Ciao – UK retail climate is ok because the share of offline will continue to grow. Â Recommendations are going to be very essential to make sure you are in front of consumers.
- Kelkoo – Everyone focused on smaller items, ‘treats’, but not high-end. Â Retailers focusing on women which plays to our demographic.
- eConsultancy – There are lots of opportunities online still, so focus on those vs. the few people not shopping.  More retailers are doing well focusing on customer service. Twitter is an interesting example of how the savvy merchant can get aboard it as a customer service.  Also focus on customer retention, optimize it.
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Audience Q&AÂ
The area of generating feeds is a dark art. Â For example yesterday we did 200 sales last month on GPS, only 40 on Kelkoo. Â Why can’t you help us, the retailer, optimize for your site to get good position?
- econsultancy – Amongst retailers, many aren’t even using the channel yet. Â Some are doing really basic stuff. Others are really pushing the envelope. Â Companies like ChannelAdvisor, with ShoppingAdvisor, can help you not only bridge that gap, but give you the software to implement it.
- Kelkoo – we work best when a retailer shares their sales data with us. Â We can’t just push back to the retailer, it needs to be a shared process. Â We can share keywords that are working too. Focus on pre-orders, we’re seeing lots of demand there. Â Test CSEs for demand. Â use Google Trends data too. Â Keywords that convert on google will tend to work well for us too (in your title).
- Ciao – Transparency is the key. We work with retailers constantly to improve conversions and get the most from their investment.
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Do you take a feed or include eBay or Amazon?
- Ciao – we only include eBay as backfill.
- Kelkoo – We do support eBay/Amazon, we don’t get a lot of feedback that they are duplicate and/or have different pricings.
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Coming at this as a consumer, can you tell me what are the benefits using your sites? Â I usually get frustrated with CSEs. Â How will you improve the customer experience?
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- Ciao – At Ciao we have an emphasis on providing tons of information. Â We list things from least to most expensive so you don’t have to resort. Â if you want a panasonic laptop, we have tons of reviews along with the retailers offering that product. Â We include total information on availability, S+H, etc.
- Kelkoo – We are more like window shopping – we help give you inspiration. Â
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ChannelAdvisor question – Do you allow us to upload all the google product search items?
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Yes, we do that today with templates.
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