Tag Archive | "Josh Bernoff;"

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Walmart Turns the Corner with “Energizing”


A few months ago my colleague Josh Bernoff visited Walmart HQ and wrote how he believes the company is going to understand social –I was skeptical. Last night I had dinner with some of the Wal-Mart digital team invited by John Andrews, Emerging Media Sr. Manager at Wal-Mart Stores, along with other colleagues and some other vendors.

If you’re not aware of their checkered past, Walmart is a case study for doing social media wrong. They created the myspace clone community called “Hub” and shut it down after a mere 10 weeks, then they were caught “astroturfing” (fake blogging) along with their PR agency Edelman. They’ve launched the “Checkout Blog” which I give mixed ratings, while it’s certainly an authentic piece from Walmart buyers, there’s only a mere 6 comments on the 10 most recent posts. If conversation rate is a measure of success –they’re borderline.

[Rather than forcing the message with their own branded community, fake blogs, and corporate blogs, Walmart gets it right by creating a platform for customers and pundits to tell their story]

But what gets me thinking that Walmart may become a case study of success? They’re allowing for customer opinions by using Bazaarvoice for the last few years, this give customers the chance to rate –and rank the products they think are good. Secondly they’ve created a platform for the 11 moms bloggers (now beyond 20, with men too) that allow bloggers to discuss their opinions about products, Walmart and lifestyle. The difference between the Walmart blogging program and Kmart Izea deployment? The Walmart bloggers are not paid, and not-sponsored, and can write anything they want, with the caveat it’s non-disparaging (rather than saying “Walmart sucks” they should discuss what could be improved and why. I’ve spoken with a few of them, such as Lucretia Pruitt, (aka Geekmommy on twitter, follow her) who can share insight to why the program is working.

So why is this a change for Walmart? It’s pretty simple. Rather than Walmart trying to tell the story themselves with a community, and blogs. They’ve now figured out how to let their customers tell the story on their behalf –and that’s the difference. At Forrester, we call this ‘energizing’ which is commonly known as word of mouth, rather than “talking” which is the company speaking directly with the market, learn more about the five objectives. Given that corporate blogs aren’t trusted –and people that you know are –this is the way to go for Walmart.

Sometimes, the companies that have the roughest start (like Dell) with social end up being the case studies of success, I have a suspicion Walmart could fall into that category.


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Must Reads & Worthy Reads for 2008


In year’s past, I’ve put together an awards list of “Best Marketing Books.”  You can read the winners (and some losers) from … 2003200420062007.

No awards this year. 

Instead, a listing of some books I consider MUST READS and WORTHY READS from 2008.

*** For clarification purposes, MUST READS are books that will definitely alter how you think, demonstrate, and articulate your business. WORTHY READS are interesting books that can positively impact how you approach making better business happen. ***


MUST READS

10 Commandments of Business Failure (Donald Keough)
“If a company never has a failure, I submit that their management is probably not discontented enough to justify their salaries.”  That’s just one tasty line from Keough’s book sharing super-smart insights on what NOT TO DO in order to better achieve success.  For more tasty lines, PEEP THIS.

Groundswell (Charlene Li & Josh Bernoff)
GROUNDSWELL is must-read material for all Marketing Managers and Marketing Directors who want to use the power of the Internet as an extension of their marketing department.  Since “the Internet is your marketing department,” might as well tap into it.  Unleash the power of the groundswell by reading and acting upon GROUNDSWELL.  LEARN MORE

Inside Drucker’s Brain (Jeffrey Krames)
Peter Drucker is the Rosetta Stone for the art of business management.  His nearly six-decades long career produced an unrivaled canon of business wisdom.  Problem is, Drucker wrote too much and shared too much.  There have been lots of attempts to summarize and update Drucker’s canon of business wisdom.  The most enjoyable and actionable of these attempts comes from business book editor and writer, Jeffrey Krames.  For much more on INSIDE DRUCKER’S BRAIN … GO HERE.


WORTHY READS

Pirate’s Dilemma (Matt Mason)
A fun read.  An informative read.  You will think differently about business strategy and the origins of “The Rave Party” after reading Mason’s intoxicating book.

Inside Steve’s Brain (Leander Kahney)
Portfolio Books is onto something with their “Inside {name} Brain” series.  This one from Mac enthusiast Leander Kahney shares insights from Steve Jobs on how to design kick-ass customer experiences, create lickable products, hire top talent, and foster innovation.

Obsessive Branding Disorder (Lucas Conley)
Playful and insightful. Conley takes jabs at brands relying on superficial branding maneuvers to best explain ”branding is an all-in-one ideology.”

This One Time at Brand Camp (Tom Fishburne)
It’s Dilbert for us marketers. I promise laughter will erupt, ideas will flow, and cringing will happen while reading all these spot-on cartoons about life in the marketing trenches.

Red Rubber Ball at Work (Kevin Carroll)
Go to the bookstore and read the intro chapter. It’s a summary version of a life-altering keynote presentation from one of the best presenters around, Kevin Carroll.

Do You Matter? (Brunner, Emery, & Hall)
A vital book. You’ll learn the importance of why baking meaningful customer and employee experiences inside a business matters.

Hug Your People (Jack Mitchell)
Jack’s used to run a small family business. He now runs a big family business. It’s now big because he knows why baking meaningful customer and employee experiences inside a business matters.  In this book, Jack shares the how (along with the why).

Age of Conversation 2 (237 authors)
An interesting collection of essays from social media champions testifying and evangelizing the merits of businesses using social media tools to better connect with customers.

Talent is Overrated (Geoff Colvin)
Outliers (Malcolm Gladwell)
Colvin’s approach is geared towards the business crowd. Gladwell’s take is more for the general audiences. Both books focus on how practice, practice, practice, and more practice is why the super-talented make it look so easy.

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